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Terms of Service

Registration and conclusion of the contract

Together with the website, the general terms and conditions form the entire preliminary information on the language weeks and are an integral part of the contract. By completing and submitting the booking form, the customer agrees to the General Terms and Conditions for Language Weeks from LevelUp English and offers to enter into a binding contract. The contract is concluded with the receipt of the registration confirmation from LevelUp English. The booker is also a contractual partner for bookings that concern third parties, provided that they are made by him. By registering, the customer ensures that all custodians agree to the child's participation in the language week. The services correspond to the description of the language week on the LevelUp English website.



Payment of the participation fee is due immediately when booking the language week using the LevelUp English booking form. The following payment options are available for payment: PayPal, Klarna, SecurePayments (credit & giro card) and GiroPay. The invoice will be sent to the legal guardian via email within one day.


Cancellation conditions, substitute person

The booking is binding upon receipt of the booking confirmation. Cancellation requires a written declaration of withdrawal (by email or post). If the booking is canceled, the following costs will be incurred:

  • Up to 60 days before the start of the language week: EUR 15

  • Up to 30 days before the start of the language week: EUR 30.-

  • Up to 7 days before the start of the language week: EUR 50

  • Less than 7 days before the start of the language week: EUR 100

If the participant does not appear at the beginning of the language week without giving reasons, no reimbursement is possible.

As an alternative to the cancellation fees, a replacement person can be provided for a processing fee of EUR 15.00.

In the event of illness, the participation fee can be reimbursed.

For this it is necessary to submit a medical certificate in writing (by e-mail or post) immediately upon the onset of illness. The participation fee will be transferred back within 7 working days after checking the medical certificate minus an administrative expense of EUR 20.00.


Cancellation or termination by the organizer

LevelUp English can withdraw from the contract no later than 2 weeks before the start of the language week, provided that the minimum number of participants (8 participants / group) is not reached. In addition, a failure to take measures can be pronounced if there is another important and unforeseeable reason or force majeure (e.g. unforeseeable unusability of the event location). In such cases, the participation fee will be refunded. There are no further claims.


Duty of supervision and early termination

Our native speakers assume the supervisory obligation within the framework of the legal provisions. They are authorized representatives of the organizer. We reserve the right to send children who cannot integrate into the group (e.g. failure to follow the instructions of the native speakers or anti-social behavior towards other children) home early after consultation with their parents or legal guardians.


free time activities

All mentioned sports and creative activities are included in the booking price. However, they can vary from language week to language week and may depend on the weather conditions and, of course, on the interests of the participants. All mentioned sports and creative activities and excursions are to be understood as examples.  There is expressly no entitlement to an offer or participation in certain sports and creative offers. By booking, you agree that the child may take part in all of the activities, sports and workshops described during the language week, unless otherwise expressly stated.


Limitation of Liability

The liability of LevelUp English for damages that are not physical injuries is limited to three times the participation fee, provided that LevelUp English or the persons commissioned by LevelUp English to provide the service on site did not cause the damage intentionally or through gross negligence. No liability is accepted for the loss of or damage to valuables during the language week.


data protection

Data transmitted to us will be treated confidentially, will not be passed on to third parties and will only be used for internal purposes as part of the organization of the language week or for the announcement of future offers.


Ineffectiveness of individual provisions

The ineffectiveness of individual provisions of this contract does not result in the ineffectiveness of the entire contract.


Dispute Resolution Procedure

In the event of a dispute, we agree to involve a consumer arbitration board.  


Newsletter subscription

You can unsubscribe from the newsletter at any time by sending us an empty e-mail with the subject " Unsubscribe from newsletter" to We will then immediately delete you from the distribution list.


Declaration of consent for film & video recordings

In order to capture the unique experiences and wonderful moments of the intensive language weeks and to be able to report on our work, we would like to ask for your permission to use the film / video recordings.

Until further notice, I hereby declare that I agree that the recordings made during the language week booked and on which my child can be seen may be used within the meaning of Section 22 Art UrhG. The pictures may be used in the context of public relations (e.g. on the social media platforms of LevelUp English, the website or print media). The name of the child is never mentioned. I am aware that my consent is voluntary and that I can revoke this consent at any time with effect for the future (e.g. by email or informal letter).

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